1. Scope and Consent

By accessing or using BAYE FoodMart, you agree to the terms of this Privacy Policy. This policy applies to:

• Registered vendors selling on the platform.
• Registered shoppers purchasing goods.
• Visitors browsing the BAYE FoodMart app or website.

2. Information We Collect

a) Information from Vendors

• Business name, address, phone number
• Contact person details
• Bank account/payment information
• ID number or business registration number
• Product listings and transactions
• Location data for delivery coordination

b) Information from Shoppers

• Name, email, phone number
• Delivery address
• Order history and preferences
• Payment details (via secure gateway)
• Feedback, reviews, and messages

c) Automatically Collected Data

• Device type and IP address
• App usage logs
• Location (if enabled)
• Cookies and session data

3. How We Use Your Information

We use personal data to:

• Facilitate vendor and shopper registration
• Process transactions and deliveries
• Personalise user experiences
• Provide customer support
• Send updates, promotions, and alerts
• Improve app features and services
• Comply with legal and regulatory obligations

4. Data Sharing and Disclosure

We do not sell personal data to third parties. We may share your data:

• With third-party delivery/logistics partners (for order fulfillment)
• With payment service providers (to process payments)
• With law enforcement or regulators when legally required
• With trusted IT or service providers under confidentiality agreements

5. Data Security

We implement industry-standard safeguards, including:

• SSL encryption for data in transit
• Secure servers and firewalls
• Role-based access to data
• Regular security audits and updates

However, no digital platform can guarantee 100% security. Users are responsible for safeguarding their account credentials.

6. Data Retention

• User data is retained as long as the account is active or as needed for legal or operational purposes.
• You may request deletion of your data by contacting us, subject to applicable legal limitations.

7. Your Rights

Under the Kenya Data Protection Act (2019), you have the right to:

• Access and review your data
• Request correction or deletion of inaccurate data
• Withdraw consent (where processing is based on consent)
• Object to certain data uses (e.g. marketing)
• File a complaint with the Office of the Data Protection Commissioner (ODPC)

8. Cookies and Tracking Technologies

• We may use cookies to enhance user experience and analyze traffic. You can control cookie settings through your browser.

9. Children's Privacy

• BAYE FoodMart is not intended for users under 18 without parental or guardian consent. We do not knowingly collect data from minors.

10. Changes to This Policy

• We may update this policy periodically. Significant changes will be notified through the app or via email.

11. Contact Us

• If you have any questions, feedback, or requests regarding this Privacy Policy:

📧 [email protected]
📞 +254 796-742654
🏢 BAYE Africa Offices, Kenya