🛒 BAYE FoodMart – Frequently Asked Questions (FAQs)
What is BAYE FoodMart?
BAYE FoodMart is a digital marketplace that connects agripreneurs directly with consumers, offering fresh produce, grains, dairy, meats, and other food products sourced from smallholder farmers and vendors.
Where does BAYE FoodMart operate?
BAYE FoodMart currently operates across Kenya, with special focus on Western Kenya, and is expanding nationwide.
Who can use BAYE FoodMart?
Anyone! Whether you're a farmer, vendor, buyer, hotel, school, or household looking for fresh food or agriproducts—you can register and trade on the app.
How do I place an order?
Simply download the BAYE FoodMart app, create an account, browse the categories, add items to your cart, and check out. Your order will be delivered to your doorstep.
What kind of products can I buy on BAYE FoodMart?
You can shop fresh vegetables, fruits, meat, dairy, cereals, grains, spices, oils, processed foods, organic products, and more.
Is there a minimum order amount?
Minimum order requirements vary by location and vendor. Most vendors accept small household orders.
How do I pay?
Payment options include M-Pesa, card payments, or cash on delivery (COD), depending on your location.
Can I track my order?
Yes. Once your order is confirmed, you will receive updates and a delivery tracking feature within the app.
How can I sell on BAYE FoodMart?
Visit BAYE FoodMart Vendor Registration or download the app and register as a vendor. Complete your profile, upload your product list, and start selling.
What do I need to register as a vendor?
A valid ID, phone number, business name (if available), and product categories you intend to sell.
Are there any fees to sell on the app?
A small service fee or commission is charged per transaction to support platform operations, logistics, and marketing. Details are provided upon registration.
Can I manage my stock and pricing?
Yes. Vendors have full control to update product quantities, prices, and promotions through their vendor dashboard.
How are deliveries handled?
BAYE FoodMart offers integrated delivery and logistics support. You can opt for self-delivery or use BAYE logistics partners.
How long does delivery take?
Most deliveries are fulfilled within 12–24 hours depending on your location. Some areas may offer same-day delivery.
What areas are covered for delivery?
BAYE FoodMart currently serves major towns and rural hubs in Western Kenya, Nairobi, and other expanding areas.
Is my data safe?
Yes. BAYE FoodMart follows strict privacy protocols and does not share your personal data with third parties without consent.
What happens if there’s a problem with my order?
You can raise a support ticket in the app or call customer care for refunds, replacements, or dispute resolution.
Can I partner or invest in BAYE FoodMart?
Yes. BAYE welcomes partnerships with cooperatives, investors, NGOs, and institutions. Contact [email protected] for more.
Is BAYE FoodMart part of BAYE Africa?
Yes. BAYE FoodMart is a digital innovation powered by BAYE Africa to enhance market access for agripreneurs.